Frequently Asked Questions

FAQ Categories

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Products

Are your tools new or used?

We sell new & reconditioned tools. Unless otherwise marked, all advertised tools are new. Tools sold as reconditioned are clearly marked on cartons and on our site. One quick way to know if the item you are ordering is reconditioned, is if the part number has "RC" at the end. We do not use catch phrases such as 'previously owned' or employ other deceiving tactics. We do not resell equipment that has not been put through a reconditioning program sponsored by the manufacturer.

Why do you put "Brand New" in the descriptions of the tools you sell?

We've found some sites selling reconditioned or warehouse overstock tools and making it hard for the customer to find out. So we use the phrase "Brand New" to identify tools that have come straight from the manufacturer and have not been part of a recall or defective return. Similarly, you'll notice that we describe all of our reconditioned tools with the phrase "Factory Reconditioned."

Does your e-store contain all your inventory?

No. We carry approximately 50,000 items in stock within our Northeastern retail stores. We continue to add items to the e-store as quickly as possible, but we have many products in stock at any given time which may not appear on the website. If you are looking for a specific item that you cannot find, please drop us an email at customerservice@toolsforless.com and we will be happy to email you back with availability and pricing.

Do you have a catalog?

Our catalog is our online store. We have not been able to find a cost effective way to publish a printed catalog with an ever changing inventory with over 50,000 items in stock. We are continuously adding items to the website, so check back often for updates or send us an email regarding any specific item you cannot locate.