Privacy Policy

The following collection of statements forms the privacy policy and practices of Toolsforless.com.

Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information and credit card information) when you:

• Place an order on our Web site
• Return an item or make an exchange
• Inquire about our services
• Receive a gift package
• Create an account on our Web site
• Sign up for the Toolshed email newsletter
• Register for the Moreforless program
• Enter a contest or sweepstakes
• Are referred to us through a marketing promotion
• Participate in a survey, promotion or event We maintain the information you provide us, along with a record of your purchases, in a secure database.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies".

Using Information We Collect

At Toolsforless, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Send you Toolsforless email updates
• Identify your product and service preferences
• Customize our communications to you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service

Information Shared with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Toolsforless. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices about Communication from Toolsforless

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Toolsforless or if you prefer to receive them less frequently, please visit the My Account section of Toolsforless.com or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email. If you do not wish to receive other communications from us, such as surveys, please contact us at: Toolsforless Preferences 122 Warren Avenue Portland, Maine 04103 customerservice@toolsforless.com Please be sure to provide us your exact name and address, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. For example, we use cookies to:

• Remember what items are in your Shopping Cart
• Recognize you when you return to our Web site
• Enable you to use Express Checkout, if you have created an account at Toolsforless.com
• Study how our customers navigate through our Web site and which products they request in site searches We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Toolsforless.

How We Use Email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at Toolsforless.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it. We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of Toolsforless.com.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Toolsforless and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above or within the My Account section of Toolsforless.com. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data. When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.